![]() Remind them that looking at an SAP system through multiple viewpoints will maximize their detection capabilities. You’ll need to provide a compelling case on why this data is important as your usual champions (the basis admin team) will have a difficult time understanding why they should be fulling use cases outside of their core responsibilities. Start securing access to this data at the start of the project for it to be ready by the time you’re ready to work on it. The data you end up using might be from sales, logistics, B2B, B2C, etc. The transactions you’ll turn into ITSI KPI’s will vary depending on what the business uses SAP for. All of these are available in the PowerConnect dashboards for you to convert into ITSI KPI’s. Make Friends: You’ll find that basis admins are interested in Transaction performance, Error dumps, STAD metrics and work process utilization. They offer a wealth of categorized metrics that can be quickly be turned into ITSI KPI’s in minutes. Follow up with platform metrics available in the data but look at the PowerConnect dashboards. You have the option of getting this data from the forwarders or use what SAP is reporting via PowerConnect, but my preference is having a forwarder installed and using it for the low level data.ĭon’t reinvent the wheel. This will give you something to show the stakeholders to give them an idea of what to expect. Monitor process execution along with the mount points that need to be monitored and of course, memory and CPU usage. Here we’re referring to HANA, the central services and App server processes executing on the OS. Score some quick wins by getting the basic monitoring out of the way by putting accessible KPI’s into your service model. You might not have data on many of these very high-level elements but at the very least you want to call them out in your service tree to present a full end-to-end story. Finally, as with any ITSI implementation make sure you use some time in the decomposition to identify the top-level business that SAP ERP supports. ![]() Now that you’ve agreed on a model for the SAP ERP infrastructure, tie it to its peers - other SAP products, other platforms like warehouse management systems, HR systems that SAP ERP interacts with. Balance each approach on the administrative overhead it will cost and the ease of visualization it provides and then decide with the customer. You’re here to conceptualize the customer’s architecture in ITSI while following best practices. Keep in mind you are not here to tell the customer how to conceptualize their architecture. With SAP ERP, you’re going to find that a lot of your best practices do not map out cleanly to expectations, so you’ll have to work with the customer to deliver a balanced approach.īest practice: The customer is always right – but know when to nudge. Take a look at this video for a more detailed view into the PowerConnect architecture. It will also give you the flexibility to choose specific data sources and polling periods. PowerConnect is the technology that’s vetted by both SAP and Splunk that will enable you to get parsed and timestamped SAP data into your Splunk ITSI environment ASAP. All of these last-century idiosyncrasies are taken care of when you have the PowerConnect app on your SAP servers sending data over to Splunk. You’ll find that that a lot of the data lacks timestamps and comes with all sorts of quirks because of its technical legacy dating back to the early 70’s. Until recently, extracting and using SAP data was a tedious and manual endeavor as most of the data in SAP ERP is plain impenetrable without any sort of custom code development. These modules are all tied together by SAP’s platform called NetWeaver on its latest version (SAP S4/HANA) and we’ll reference that version here. The other modules are CRM, SRM, SCM and PLM. They are most likely referring to the SAP ERP (Enterprise Resource Planning) module. So, whenever you hear someone say “Yeah, we have SAP at work” that is a very general statement. SAP ERP (ERP Central Component) is the most popular module out of the five. The SAP business suite is comprised of five modular applications designed to perform essential end-to-end business processes across all industries. SAP is the software company that makes the SAP business suite. For starters let’s get the terminology out of the way as SAP is a very general term.
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